Smartphones have changed the way subscribers use the Internet. The growth in smartphone usage by wireless subscribers creates a unique opportunity for carriers. To get the most revenue, search engines, portals and other content sites are working hard to connect with their visitors. Using the power of on deck and off deck communication, the carrier can leverage its relationship to deliver a dynamic user experience – beyond the pipe. Good use of customer data is important for success in this explosive market. Keeping and satisfying a customer is a key part for increasing average revenue per user (ARPU). Smartphones are a way for the carrier to personally talk to its customers. Use them to promote offerings, increase loyalty and improve satisfaction. In order to play a part in this revolution, carriers need to act quickly.
What the customer wants, the customer usually gets, as everybody well knows. So it’s no surprise that the convergence of prepaid and postpaid offerings is largely driven by the competitive need to give all of your customers more plan options, more services, and more real-time flexibility. And to do so before your customers look elsewhere for it. By bringing the customer into the equation together with operational streamlining and savings, you have a compelling business case for converging your prepaid and postpaid customers and services into a single, differentiated business and service delivery environment. In this paper, we’ll consider the impacts of converged revenue management on the customer, the services, and on the network. Because in the end, what’s good for your customers and good for your operations is going to be good for your balance sheet as well.
With mobile broadband becoming more available all the time, and the introduction of smart phones and more applications and content, mobile broadband usage is poised to explode. Some would argue the wave has already hit the market. But if you think that means an automatic windfall for operators, you may be in for a rude awakening. They are challenged to manage this traffic growth, which is increasing at a much faster rate than revenues and creating profitability and customer experience challenges. And they are challenged to identify whether their mobile broadband strategy is to be a bit-pipe access player or to be a value-added player. In this paper, we’ll look at the imminent opportunity of mobile broadband, and assess the competitive threats every provider must grapple with. We’ll also explore ways operators can insert themselves into the value chain, protecting their relationships with their customers, and giving themselves every chance to cash in on what needs to be a significant source of future revenue potential.
AdaptiveMobile is the leading mobile security provider of unified customer protection for mobile operators, protecting subscribers from the increasingly prominent threat of mobile spam, viruses, malware and inappropriate web content. AdaptiveMobile’s network based software works across all mobile and wireless bearers, for all technologies including messaging, internet and voice, and provides end-user control for corporates, consumers and parents.
Over the last ten years network operators have invested billions of dollars in expanding and improving their broadband networks, both fixed and mobile. Mobile network operators have invested in fixed line networks. Fixed line networks have invested in mobile networks, either as MVNOs or as infrastructure owners.
TIM Brazil’s Ponto de Venda (PDV) is based on Orga Systems’ Virtual Voucher solution. It revolutionizes the way prepaid services are sold. TIM PDV provides all functions needed by distributors and resellers to sell and manage prepaid top-ups in a fast and effi cient way. In October 2009 TIM had over 32 million prepaid subscribers in Brazil. The operator plans to roll out 180.000 PDV vending devices in the next two years.
Ukraine’s fastest growing mobile network operator LCC Astelit relies on Orga Systems’ fully convergent charging and billing platform to strengthen its leading market position. Offering next generation services on a unifi ed platform streamlines operations for Astelit’s successful, multi-service growth strategy.
A survey of 15,000 mobile users in 15 countries reveals a growing hunger for smart, personalized mobile Internet services. But service providers are at risk of losing their piece of the pie if they don’t act now to meet demand. Adding intelligence to the mobile packet core equips networks to transform the user experience and avoid becoming “dumb pipes.”
Front Porch Brings New Revenue Stream to Leading Internet Providers! A leading broadband provider in Asia, with over 25 million subscribers, operates a popular content portal. Using Front Porch’s patented messaging and online advertising solution, the Internet provider delivered a customized version of their portal to Internet subscribers based on users’ anonymous surfing interests. Click-thru rates on the customized portal increased 15 times over the benchmark and resulted in a 7-figure advertising deal for the broadband provider.
With focus on simplicity and innovation, the Sicap’s charging products evolve to address current and future requirements for real-time convergent charging. The modular architecture, flexibility and powerful configuration tools enable operators to differentiate from competition and to costeffectively charge ALL subscribers for ALL services.